Job Description – Head Housekeeper

Job Title: Head Housekeeper
Location: Remote rural location
Employment Type: Full-time, permanent
Reports to: Operations Manager

Role Overview

The Head Housekeeper plays a pivotal leadership role in ensuring the smooth, efficient, and high-quality housekeeping operation across our 16 self-catering properties. This is a hands-on, proactive position suited to someone who thrives in a dynamic hospitality environment, can manage a small housekeeping team that expands in size between April and October, and maintains exceptional standards.

You will be responsible for creating and managing staff rotas, overseeing stock levels, and ensuring both are maintained within departmental budget constraints. Through effective planning, quality control, and strong team leadership, you will support a guest experience that stands out for excellence and attention to detail.

Key Responsibilities

Leadership

  • Lead, motivate, and supervise a small housekeeping team, ensuring consistent performance and adherence to standards
  • Train new staff in cleaning protocols, presentation standards, and company procedures
  • Conduct property inspections and quality control checks

Operations & Scheduling

  • Create weekly and daily cleaning schedules to meet occupancy demands across the property portfolio
  • Oversee quick turnarounds on busy changeover days
  • Ensure a smooth 7-day operation through effective planning and team coordination

Standards & Quality

  • Maintain high standards of cleanliness, hygiene, and presentation in all accommodations and shared areas
  • Develop and update housekeeping protocols, checklists, and procedures

Stock & Inventory Management

  • Track linen, cleaning supplies, and guest amenities, and order stock as required
  • Manage relationships with suppliers and oversee deliveries

Health, Safety & Compliance

  • Ensure compliance with health and safety regulations, COSHH, and company policies
  • Maintain accurate records of cleaning tasks, inspections, and maintenance issues

Guest Experience

  • Work closely with the guest services team to ensure timely preparation of properties
  • Respond to guest-related housekeeping requests or issues promptly and professionally

Skills & Experience

  • Proven experience in housekeeping leadership, ideally within multi-unit accommodation
  • Strong organisational and time-management skills
  • Excellent attention to detail with the ability to maintain high standards under pressure
  • Good communication and team-management skills
  • Ability to work independently and make confident decisions
  • Comfortable working weekends and bank holidays as part of a rotating schedule
  • Full UK driving licence essential

What We Offer

  • Salary: £30,000
  • Full-time, permanent position
  • 32 days annual leave
  • Pension scheme
  • Tied accommodation
  • Staff discounts
  • Training and development opportunities
  • Supportive and friendly team environment
  • Beautiful remote working environment with varied daily tasks

Express your interest by email to Kathryn McLaughlin, Operations Manager at kathryn@ardtornish.co.uk Or call Tel:01967 421288